Posted by If the cash has not been received from the ATM machine but the amount got deducted from the bank account and not received any SMS regarding the reversal of money back to your account during the process of withdrawal, then you should lodge a complaint as soon as at branch office of the bank.
In the hassle and bustle, sometimes we forgot the knowing things like what to do and how to approach the bank, etc. We have suggested a template where you need to put your details like ATM transaction, and bank branch name your complaint is ready to go. And never mention your debit card PIN in the letter.
Complaint Letter to Bank for ATM Transaction Failed
Template
Date………To
The Branch Manager
[Name of the branch]
[Name of the bank]Sub:- Complaint- No Money Received from ATM, Amount Deducted…
I am having a saving account bearing number [mention your saving number] in your bank’s [mention branch name] branch. On [Date][Time], I was trying to dispense money of Rs [mention amount] from your ATM at [mention location and address of ATM], having ATM code number [——] No cash has been dispensed from ATM machine even after selecting all required options as on the screen.
However, I received an SMS regarding the deduction of the amount from my savings account. I waited for some time in order to ensure, might be I get a message of reversal of the deducted amount but unfortunately, no SMS was received, even I took a mini statement wherein I checked on the transaction that shows no amount deducted but there was no reversal.
Thus, I kindly request you to look into this matter and credit back the deducted amount [mention amount here] to my account at the earliest.
Thanking you in anticipation for your kind attention!
Yours faithfully,
[Signature]
[Name of the account holder]
Before going for this letter option, we have provided other methods that are useful to solve your problem
