SBI ATM Cash Withdrawal Complaint via SBI Online Portal [Guide]

What to do in case of failed cash withdrawal?

Most of us faced cash withdrawal issues during dispensing of cash from SBI ATM, there are so many reasons behind this, due to server down or any maintenance on the server side has been taking place and so on. Do not worry about SBI ATM Cash Withdrawal, every bank has a procedure to lodge a complaint via the SBI portal, this portal enables its customer to raise an online complaint.

It is rare you face such an issue but not always, this is happened because of an ATM malfunctioning or might be ATM out of cash. Normally if ATM is faulty, the bank returned back debited account to your account immediately. If this process is not done, then you have to follow some guidelines in order to get your debited amount before going through the online process you need to keep your printed slip, which contains a reference number which helps to make this whole process smooth.

Methods to Report SBI ATM Cash Withdrawal Complaint

By contacting customer care
Complaining via SBI Online Portal
Visit the SBI bank branch physically

SBI ATM Cash Withdrawal Complaint Through Customer Care

if your money gets stuck in the ATM and you got an SMS regarding the amount deduction, then call on the SBI customer care and tell them the whole situation. Almost every bank in India offers customer care services to their customer for uninterrupted services, this is by far the easy way to lodge an SBI ATM cash withdrawal complaint. After providing all the information related to failed ATM transactions, they register your complaint and provide a tracking number for your issues. Your debited money will get back to your account within 3 business working days if your case is valid.

SBI Customer Care Number: 1800 425 3800

SBI ATM Cash Withdrawal Complaint by Visiting the Branch

This is the second moderate way to register your complaint regarding SBI ATM withdrawal. Visit the nearest branch of your bank and let them know your problem, once your problem got registered, one of their executives forward your problem to the technical department, and they inspect your issue; once your case is found valid, your amount will be credited back to your account

Report SBI ATM Cash Withdrawal Complaint via Online Portal

SBI bank offers a dedicated CMS portal, where you can register any issue you are facing. Follow the below-mentioned steps to lodge a complaint about your issue with the SBI.

First, you are required to visit the official SBI CMS Portal
A form will be popped up, there you need to provide all information that is asked for.
Select customer type, Account Number, and in the complaint section, type the issue which you have been facing.
In the category of complaint, select ATM Related
Now, enter your Branch Code, Registered Mobile Number, and Email.
in the product and services related option, select ATM-related issue again
Then type the nature of the complaint, here you are provided with some options, which you need to select from the drop-down menu, then provide debit card details, transaction amount, transaction date, and time, and dispense amount. Now enter ATM ID and terminal ID
Then you have to provide details of your complaint briefly (maximum in 500 chars)
Then type the captcha in the box and click on submit button, if you have typed wrong somewhere then press the reset button.
For tracking the status of your complaint, the bank provides a tracking ID. Within 48 hr, the bank will call you with respect to the complaint, and if your case is found genuine, your amount gets credited back to your same account

FAQ’S

Did not receive cash from SBI ATM, but my money deducted?

If your amount has been deducted, then you have to either visit the bank branch physically, call customer care, or lodge a complaint on the bank CMS portal, upon verification, if your case is found genuine, then your deducted amount will be credited back to your account within 7 business working day.

How do I complain about ATM withdrawal?

Visit the bank website and raise your concern with the grievance cell, which mostly handles such types of cases on the top priority, if no one taking your case seriously, then you can register a complaint against the bank under the ombudsman.

What happens if ATM does not give cash?

If ATM not dispensing the cash, there are a number of issues behind this like during that period your ATM facing any problem or facing server error or your ATM card having a problem, if any issue exists, then report the problem as soon as possible by immediately contacting your bank or credit union.

How do I write a letter of complaint about a bank withdrawal?

Date………

To
The Branch Manager
[Name of the branch]
[Name of the bank]

Sub:- Complaint- No Money Received from ATM, Amount Deducted…

I am having a saving account bearing number [mention your saving number] in your bank’s [mention branch name] branch. On [Date][Time], I was trying to dispense money of Rs [mention amount] from your ATM at [mention location and address of ATM], having ATM code number [——] No cash has been dispensed from ATM machine even after selecting all required options as on the screen. For complete letter